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FAQ

Accessing the Webinar

Q. What equipment do I need to view the webinar?
A. To view the webinar, you only need a broadband internet connection and computer speakers.

Q. Can I access the webinar from a different computer other than the one I used when registering for the webinar?
A. If you have already registered for the webinar, you can access the event regardless of the computer you initially registered from by clicking on the webinar registration link emailed to you.

Q. Why don’t I receive the webinar registration link?
A. The webinar registration link will be emailed to you with complete instruction one day after registration closes. Webinar confirmation will be emailed to you once you registered for the webinar. If for some reason you don’t receive this registration link via email, please check your junk mail and/or spam filter. If you still can‘t locate the link, please call 408-3808088 or email pd@nanhai.com.

Q. How early can I log into the webinar?
A. The live webinar will be open to the public 15 minutes before the announced start time.

During the Webinar

Q.What if I cannot hear anything or the sound is very faint?
A. Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. If you still can’t hear any audio, check your system volume settings and the volume on the player.

Q. Can I ask the presenter questions during a webinar?
A. Yes, you can ask questions using the Q&A pod on the screen.  Based on the number of questions, the presenter will try to answer as many questions as possible during the 30 minutes Q&A time at the end of the webinar/workshop.

Q. What if I cannot make the live webinar?
A. The webinar will be available via archived access starting approximately one week after the live webinar.

After the Webinar

Q. When can I get the PD certificate for live webinar/workshop?
A. Our webinar/workshop series awards certificate upon demonstration of successful completion. You will be able to print out a certificate sent to your registration email one day after the event.

Q. Do I need to create an account for my archived webinar purchases?
A. Yes. If this is your first visit to “Archived Resources”, click “My Account” in the upper left to create your account as below:

  1. Click “Click here to register” to enter the registration page.
  2. Enter the necessary information.
  3. This simple registration process activates your online account for purchasing archived webinars.
  4. Your user name is your permanent identity on this site. The password can be reset.
  5. Use this login to buy new archived resources or to access your past purchases.
  6. Now you are ready to purchase archived webinars by clicking “Archived Resources”.

Q. How do I purchase archived webinars?
A. You can do it by following the procedures below:

  1. Go to the archived webinar you are interested in, check the item and click “Buy Now”.
  2. If you are not signed in, log in with your username and password.
  3. Click “Buy Now”.
  4. Fill in billing information for credit card purchase and click “pay”.
  5. Now you can access your purchase through “My Account”.
  6. A confirmation email will also be sent to your registered email.

Q. How can I get  PD certificate for archived webinars?
A. Once registered for the webinar, you will be provided instructions for accessing and viewing the webinar.  Only the individual who registered for the webinar will be eligible to receive professional development certificate from CLERC. You will be able to print out a certificate of completion sent to your registration email one day after the purchasing.

Q. How long can I access the archived webinars I purchased?
A. Archived webinars recorded from 2014 through 2015 are for purchase with one-year of unlimited access.

Q. If I attended a live webinar, can I access the same webinar on Archived Resources for free?
A. No. The archived webinars, which provide multiple viewing at multiple sites, are not free for participants of our live webinars.

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Contact

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Address

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Santa Clara, CA 95054

Telephone

(408) 380-8088

Fax

(408) 380-8089

Email

pd@ichineseedu.com